FAQ

Frequently Asked Questions:

Who are you?

OvalBuy is a retailer and wholesaler, based in China & the USA. Our brand name is: OVALBUY. We make and sell many wonderful gift items, jewelry, and all sorts of Asian ethnic items, that appeal to people all over the world. Our goods are shipped worldwide by air freight and couriers such as DHL and UPS from China. Smaller packages are sent via International Mail. Our mission is to provide YOU with unbeatable prices and service, no matter where you are!

What makes OvalBuy different from other suppliers?

-First of all, we have no minimum order requirement. You can buy products in any quantity and still get wonderful wholesale prices! When you place larger orders, you will save even more! Also, we make many of our products, and can give you better prices. We also work with local artisans and jewelry designers, and these people have a passion for making top quality merchandise.

-Second of all, you can easily pay for your purchases by credit cards through PayPal, which offers total buyer protection and helps you to avoid having to share any of your financial information with anyone! Over 100 million people all around the world use PayPal for their online purchases.

-Thirdly, we do not require you to have an actual store, we do not require special paperwork, and we do not have a minimum order requirement, as many wholesalers do. You can order as much or as little as you want, and still pay wholesale. All orders are prepaid, and what you do with the merchandise is your business, not ours.

-Fourthly, you never pay for postage or shipping! This saves you even more money!

-Fifth and finally, we offer a 100% Satisfaction Guarantee...if you ever receive something and you are unhappy with it, we will replace it or refund your money.

How do you charge me for shipping?

We don't! We pay it! So, for YOU...the Shipping or Postage is always FREE, and to anywhere in the world!

Shipping Time:

It normally takes about 2 to 4 weeks for International shipping, but it may take little bit longer during some special occasions...holidays, bad weather, et cetera. For larger orders, we use express mail which takes about 5 to 7 days.

What if I have more questions:

Please send email to: contact@ovalbuy.com. We will get back to you as soon as possible! Please remember that we are in a time zone approximately 12 hours ahead of you in New York or Miami, and 15 hours ahead of you in Seattle or Los Angeles. Two o'clock in the afternoon in Chicago, is 3 AM in Hong Kong. We will always answer your e-mails in less than 24 hours!

Shipping and payment

SHIPPING: We will ship your item within 24 hours after recieve your payment!
REFUND/RETURN:We will replace any defective item if notified within ten days of you receiving it. If we do not have an exact replacement available, we will issue a refund. If the Buyer not satisfy my products, you can return it for a full refund.